PUDJO KARSONO. ANALISIS KUALITAS PELAYANAN TERHADAP TINGGAT KEPUASAN PELANGGAN CALON PENGGUNA JASA PENERBANGAN DOMESTIK BANDARA SOEKARNO-HATTA. Langit Biru: Jurnal Ilmiah Aviasi, indonesia, v. 2, n. 3, p. 27–35, 2009. DOI: 10.54147/langitbiru.v2i3.273. Disponível em: https://jurnal.overthinkingku.com/index.php/jurnal-ilmiah-aviasi/article/view/273. Acesso em: 14 may. 2026.